In order to maintain our normally high levels of service and fast response times. We would be really grateful if you could help us to help you.
Visiting the Store
If you can book an appointment in advance, that would be a huge help. It helps us to keep everyone safe, manage the visitor numbers and helps to prevent you queuing in the rain! We are open as normal now, advance appointments now help us to help you that little bit better.
Please shop alone, unless necessary to bring a child or carer. We do not have the space to accommodate large groups at the moment.
The WORKSHOP will remain appointment only, however we are now taking walk-in repairs using free slots in our appointment system. Pop on in with your repair and we’ll get you booked into the first available slot. Our new system enables us to get your bike fixed up and back to you sooner, where parts are available from stock. We are aiming to provide a 1 working day turn-a-round from when parts become available.
– Sunday – CLOSED
– Monday – CLOSED – Collections by prior arrangement
– Tuesday to Saturday – 9am to 5pm
Chasing Repairs and Orders
Please email [email protected], or contact us using this form and we will give you an update as soon as we physically can. Please understand we are all working as hard as we can, and repairs and bike builds are being done in strict order that they were received as parts and stock become available. We are seeing delays from all our suppliers as well as delays in the courier and postal system.
If you are looking to check stock of an item, then please get in touch whilst our website is being transitioned to a new platform. We are carrying good stocks of bikes and aim to have a stock list displayed very soon.
In our Bournemouth store you’ll find we have a great selection from some of the top brands available including Giant, Trek, Focus, Kalkhoff, Riese and Muller, Frog Bikes, Assos, Bontrager, Altura and Fox to name a few! We have huge stocks of mountain bikes, road bikes, hybrid, electric bikes, women’s bikes and children’s bikes and a great selection of clothing and accessories from all the biggest brands.
We offer all the services every great bike shop should. Interest free credit so you can afford the bikes you always wanted. Cycle To Work scheme so you can benefit from the Governments tax saving scheme. Bike Fitting so that you can be confident that your bike fits you correctly and we offer a selection of demo bikes so you can try before you buy! And a top quality workshop to keep your bike in tip top condition. We also offer a great spoke cutting service from customcutspokes.co.uk so we can fix almost any wheel and make sure we have exactly the right size spokes for every job. Check them out!
Fanatical Customer Service
We enthuse about everything to do with cycling and pride ourselves in offering good old-fashioned customer service. We believe passionately that the only way to get the right bike for you is to see it, touch it, ride it and get advice from helpful, trained and knowledgeable staff who want you to enjoy the buying experience and help you reach the right decision, at the right price. We are open 7 days a week, so please give us a call on 01202 424945 if you want to discuss your cycling needs before making a purchase, we would be happy to help.
Highly Trained Staff
Our Master Mechanics are Cytech certified, and we are a Shimano Service Centre and Bosch Expert Service Center, so you can be sure you are getting the highest quality cycle service, bike repairs and advice, and walk away with piece of mind that your bike is working the way you want it to. We are also DT Swiss certified wheel-builders, no matter what the wheel, we can build it! We service suspension forks, reverbs and rear shocks in-house so you can save money without sacrificing service quality. We also offer professional frame preparation services so that you know your new bike is going to work to the highest standard and last as long as possible.
Got a question?
Pop in and see us! We are just around the corner from Bournemouth Hospital, less than a mile from Christchurch and only a short drive or train-ride from Poole.